As a consultant in the Automotive sector Colin’s commercial experience ranges from SME’s through to large multi outlet/ franchised dealer groups and major Blue Chip Companies in The UK, Eire and Europe
Passionate about coaching and developing people at all levels to deliver the best possible customer experience and business performance Colin is now using HATS to further develop Customer Satisfaction and Business Improvement Coaching Programmes. He can also assist clients with the selection of the best possible candidates when recruiting.
Colin has spent over 15 years successfully developing and delivering various Retail Change Management, Process Improvement and People Development programmes for Automotive Manufacturers and Importers. Target areas have included Customer Satisfaction, Sales, Service, Parts, Accident Repair and Business Management.
Prior to moving into Consultancy Colin worked in Automotive Retail as a General Manager with full P&L and Balance Sheet responsibility for businesses employing upto 75 people and turning over in excess of £25m per annum in today’s terms.
- Customer Satisfaction/Experience Improvement
- Business Turnaround / Recovery
- Business Performance Analysis & KPI’s
- Business Process Improvement
- Automotive New and Used Vehicle Retailing
- Automotive Aftersales (Service, Parts & Accident Repair)
- Stakeholder Management
- Project Management
Member of The Institute of the Motor Industry
Member of The Institute of Road Transport Engineers
Six Sigma Green Belt
PI System Licenced Analyst
If you would like to contact Colin to explore the business benefits Harrison Assessments can offer you and your organisation, complete this form and we will arrange for him to contact you directly.